WHEN WILL MY ORDER BE SHIPPED?
Most orders of in-stock items will ship out the day after the order is placed.
Please keep in mind, orders do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.
HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?
For the United States, we will process your order within 3 business days and have it shipped from the warehouse. Due to the high demand and volume we face, shipping may take 2 to 3 weeks to be delivered to you.
For international shipping, your item delivers in 2-4 weeks, unless delayed in customs. No tracking information is available for orders shipped outside the US. International and military orders may experience delays in shipping due to inbound and outbound processing.
CAN MY ORDER BE DELIVERED ON THE WEEKEND?
Orders will not be delivered on the weekend.
HOW CAN I TRACK MY ORDER?
The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.
MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?
The shipping address for orders that are already on their way to you cannot be changed by our fulfillment center.
WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?
We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be cancelled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.
WILL I BE CHARGED A CUSTOMS FEE FOR MY ORDER?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees charged for your order do not include custom fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order.